“For example, early in my tenure, our group of very clever graphics experts invented a way to display text on screen called ClearType. It worked by using the color dots of liquid crystal displays to make type much more readable on the screen. Although we built it to help sell e-books, it gave Microsoft a huge potential advantage for every device with a screen. But it also annoyed other Microsoft groups that felt threatened by our success.”
An interesting piece from the NYT, in which a former Microsoft employee gives several reasons why Redmond is floundering.
The last sentence in this quote pretty much sums it up for me.
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